Frequently asked questions
The essentials about orders, sizing, delivery and returns. Can’t find your answer? Contact us.
How do I choose my size?
Each product page has a size guide with the garment measurements and the matching US, UK, EU, FR and ES sizes. Measure your chest and compare it with the table, or with a sweater you already own and like. Not sure? Contact us and we will help you choose.
Where do you deliver?
We ship worldwide. If we ever cannot deliver to your address, we will let you know and refund your order in full.
How long does delivery take?
Estimated delivery time is 10 to 20 days from your order. It may take a little longer during busy periods, in remote areas or if your parcel is held by customs. If you order several items, they may arrive in separate parcels. Delivery details
How much does shipping cost?
Standard tracked delivery is free, wherever you are. The delivery line is shown again at checkout before you pay.
Will I pay taxes or import duties?
Depending on your country, taxes, import duties or customs fees may be charged when your parcel is delivered. Unless stated otherwise at checkout, these charges are not included in our prices and are paid by the recipient.
Which payment methods do you accept?
Payments are processed securely by PayPal. You can pay with your PayPal account or, where PayPal offers it in your country, with a debit or credit card. The amount is charged in US dollars. We never see or store your card details.
Which currency will I pay in?
Our prices are in US dollars. You can display an approximate amount in your currency with the selector at the top of the page; the exact amount is shown at checkout. Your bank or PayPal may apply its own conversion rate.
How can I track my order?
As soon as your order ships, we email you a tracking number. If you have not received it, or if your parcel seems late, contact us with your order number.
Can I return a piece?
Yes. You can return an item within 14 days of delivery, unworn, unwashed and in its original condition. Return shipping is paid by the customer, unless the item is defective or not what you ordered. Returns details
My item is defective or not what I ordered
We are sorry. Email us your order number and photos of the item: we will replace it or refund it, including the return costs.
How do I look after my knitwear?
Follow the care label of each piece. As a general rule, wash inside out at a low temperature, avoid the tumble dryer, and dry flat to keep the shape.
How can I contact you?
Email us at contact.oryvanta@gmail.com or use our contact form. We reply within 24 hours.